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Management "Boss" Basics
How to Be a Likeable Boss
Start HERE! (0:57)
How to be a Likeable Boss: Is it Better to be Loved or Feared? (7:01)
Leadership as Service (8:46)
Leadership by Design (7:13)
Trusting Your Team and Earning Team Trust (12:21)
Building and Reinforcing Your Team (8:09)
How to Deliver Constructive Criticism
Participant Guide and Post Lesson Quiz
When Feedback Should Occur (9:49)
Prepare and Plan (9:18)
During the Session I & II (15:27)
Diffusing Anger (8:20)
What Not to Do (8:03)
After the Session I & II (12:02)
How to Resolve Conflict
Participant Guide and Post Lesson Quiz
What is Conflict? (7:16)
Conflict Resolution Styles (9:48)
Creating an Effective Atmosphere (7:53)
Individual and Shared Needs (8:26)
Root Cause, Options & Solutions (15:52)
Tool: The Agreement Frame (5:08)
How to Motivate Employees
Pre-Lesson Overview and Post-Lesson Quiz
SMART Goals (7:40)
Motivational Tool Box (7:14)
Motivate on the Job (5:43)
Morale Issues & Staying Motivated (15:10)
Morale Issues & Staying Motivated
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